HubpyAgent: Revolutionising Customer Interaction with Intelligent Communication Solutions

At HubpyAgent, we empower businesses with intelligent communication solutions that redefine customer interactions. Alongside our partners, we offer a state-of-the-art user experience by seamlessly integrating UX, UI, and AI into our proprietary Conversational Technology. This comprehensive solution encompasses the entire lifecycle—from design and development to integration and monitoring—of secure digital interfaces between users and enterprises.

We are actively seeking a local partner within the hospitality and elderly care sectors to tackle significant industry challenges, such as costly call centres, inefficient phone interactions, and front desk management inefficiencies. Together, we aim to revolutionise customer interactions, streamline operations, and extend our impact both nationally and internationally.

Founder’s Statement (Sue)

Founder’s Statement

By leveraging local expertise and tapping into Europe’s rich pool of tech talent, we aim to break this cycle and propel the hospitality industry in Europe to the next level. Our vision is to ensure that Europe not only keeps pace with global innovations but also sets new standards in the industry.

Problem vs. Solution

Key Client Pain Points in Manual Customer Support Across Hospitality and Healthcare

• High Costs: Maintaining 24/7 support with large teams is expensive.
• Inconsistent Service: Human errors lead to variable guest and patient experiences.
• Long Wait Times: Limited staff cause delays and frustration for customers.
• Resource Drain: Repetitive tasks consume time that could be better spent on guest services and patient care.
• Poor Data Capture: Manual processes hinder data collection and analysis.

HubpyAgent’s Solutions for Hospitality and Healthcare Customer Support

• Enhanced Digital Containment: Achieve 60% digital containment, far surpassing the 11% industry standard, ensuring more efficient and automated inquiry handling, whether it’s for hotel reservations or healthcare consultations.
• Rapid Implementation: Complete projects in just 7 weeks—significantly faster than the industry’s typical 10-15 months—accelerating time to benefit for both hospitality businesses and healthcare facilities.
• Significant Cost Reduction: Reduce call centre costs by 70%, compared to the industry’s average reduction of 9-11%, leading to substantial savings that can be redirected into improving guest and patient experiences.

Connecting HubpyAgent to the Hospitality Sector

Seamless Guest Experiences: HubpyAgent’s Conversational Technology allows hotels and resorts to offer a 24/7 digital concierge, handling guest inquiries, bookings, and service requests efficiently. By automating repetitive tasks such as room service orders, spa bookings, and FAQs, hospitality businesses can ensure guests receive prompt, consistent, and personalised service, enhancing their overall stay.

Efficient Front Desk Management: With HubpyAgent, hotels can reduce the burden on front desk staff by automating check-ins, check-outs, and billing inquiries. This not only speeds up processes but also frees up staff to provide more attentive, personalised service to guests, which is crucial for building a strong brand reputation in the competitive hospitality market.

Enhanced Data Collection: By capturing and analysing data from millions of guest interactions, HubpyAgent enables hotels to gain deeper insights into customer preferences and behaviour. This data-driven approach allows for more targeted marketing, improved service offerings, and ultimately, higher guest satisfaction and loyalty.

Expanding Impact in Healthcare

Improving Patient Care: In healthcare settings, HubpyAgent’s solutions automate appointment scheduling, patient inquiries, and follow-ups, reducing the workload on medical staff. This allows healthcare professionals to focus more on patient care, ensuring better outcomes and more personalised services.

Consistent Service Delivery: By minimising human errors and standardising responses, HubpyAgent helps healthcare providers deliver consistent, high-quality service across all patient interactions, enhancing patient satisfaction and trust.

Efficient Resource Allocation: The significant cost savings achieved through automation enable healthcare facilities to reallocate resources to critical areas, such as patient care, research, and development, ultimately improving overall healthcare delivery.

Client Key Benefits

• Cost Savings: Receive a digital contact centre service that costs 20% less than full-time employees.
• Improved Satisfaction: Immediately enhance customer satisfaction (C-sat) and Net Promoter Score (NPS), crucial metrics in both the hospitality and healthcare industries.
• Increased Sales: Drive sales growth through more effective customer interactions, such as upselling room upgrades or additional services in hotels.
• Data Capture: Collect and analyse data from millions of interactions between virtual agents and guests or patients, as shown in detailed dashboards.
• Brand Reputation: Improve brand reputation by delivering consistent, high-quality guest and patient service.
• Investor Confidence: If a listed company, announce cost savings over the next three years based on real metrics, boosting investor confidence.

HubpyAgent is committed to transforming customer support across the hospitality and healthcare sectors, making it more efficient, cost-effective, and data-driven. We invite you to join us in revolutionising these industries, ensuring better outcomes for both businesses and their customers.